Standard business accounts (both Prepaid and Postpaid) receive a Tax Invoice notification each month outlining the previous month's usage and charges.


Invoice Delivery Options

Invoices can be:

  1. Emailed monthly to an accounts email contact (as an attached PDF file)
  2. Faxed monthly to an accounts fax contact
  3. Retrieved via your Dashboard login


Invoice Display Options

The invoice's first page displays the overall costs/charges for the month, with a final owing amount. Prepaid accounts may display an amount that is in credit (denoted by a negative amount owing).

The "Total Owing" figure is the correct amount to be paid (it takes into account any overdue amounts owing, or any credits applied).

Subsequent pages detail the usage charged and can be itemized to include charges incurred per user email address, or per SubAccount (useful for resellers or cost-centre tracking).


Purchase Order (PO) Numbers

The first page of the invoice displays the appropriate PO number. Contact to update your Purchase Order Number.


Billing Feeds/CDRs

Comprehensive billing feeds are available (delivered as CSV files, via email or via FTP). Contact the team for CDR specifications.


Cost Centres

Many businesses use cost centres (Department codes) to further itemize usage. There are two tiers of allocation available: 

Cost Centre Description
Account The default level; all usage is billed under the master account
SubAccount Second level; usage is billed under a specific 'SubAccount' code (e.g. 'Head Office' or 'Christchurch Office')
Department Lowest level; usage is billed under a specific SubAccount then Department (e.g. "SubAccount=Head Office" and "Department=Sales Team")


User rights (Dashboard access, Address Book access, change management, etc) is able to be restricted by SubAccount and/or Department. For example, one Department can be restricted so they're unable to view usage or change configuration for another Department.