Welcome to TNZ SMS!

This guide will help you integrate TNZ SMS with GoHighLevel (GHL) from start to finish. We'll cover everything from starting a trial to billing, setting TNZ as your default SMS provider, and troubleshooting common issues.

📢 Note: The "TNZ SMS Basic" app is for GHL Starter and Unlimited plan users. If you're on the Agency Pro plan, check out our full-featured TNZ SMS app instead.

By the end, you'll have a clear path to sending, receiving, and managing SMS messages directly inside GHL—no extra platforms required.

In This Guide

  1. Getting Started: Trials & Enquiries
  2. Connecting TNZ SMS
  3. Setting TNZ as Your Default SMS Provider
  4. Sending & Receiving SMS Within GHL
  5. Exclusive Focus on New Zealand and Australia
  6. Troubleshooting Common Issues
  7. Frequently Asked Questions (Short Codes, Sender IDs, Notifications, and More)
  8. Dealing with Hard-Coded GHL Features
  9. Additional Assistance

 

Getting Started: Trials & Inquiries

If you're ready for a trial, TNZ will ask about your intended use (appointment reminders, order notifications, etc.) to ensure your trial setup matches your needs.

Once you provide these details, TNZ activates your free 14-day trial with 30 SMS credits.

You'll receive a welcome email with TNZ Dashboard access and instructions on how to connect TNZ SMS with GHL.

Starter Plan Pricing (NZD, ex GST):

  • $0 Setup
  • $20/Month
  • $0/SubAccount
  • $0.10/SMS Part to NZ Mobiles
  • $0.10/SMS Part to AU Mobiles
  • $0.20/SMS Part to International Mobiles

 

Connecting TNZ SMS to Your GHL Account

1. Set Up Your TNZ Account

  • Visit https://my.tnz.co.nz and log in or register for an account.
  • Your TNZ username must match your GHL username for a seamless connection.
  • Agency Owners: Ensure your TNZ username matches your GHL Agency Owner username.

 

2. Connect TNZ to GHL

  • In the TNZ Dashboard, go to Service Settings → Integrations.

  • Select GoHighLevel Basic and follow the prompts to authorise your GHL agency. You'll be asked to log into GHL so TNZ can establish the connection.

 

3. Set TNZ as the Default SMS Provider (Optional)

  • Log into GHL as your Agency Admin user.
  • Switch to a subaccount where you want TNZ SMS as the default.
  • Go to Settings → Phone Numbers → Advanced Settings.
  • Choose TNZ SMS Provider as the default SMS provider and click Save.
  • Repeat this process for each subaccount where TNZ SMS should be the default provider.

 

Sending & Receiving SMS Messages Within GHL

Use GHL's built-in "Send SMS" option in Conversations, Bulk Actions, and Workflows. All messages sent via the default "Send SMS" action route through TNZ automatically.

 

Receiving SMS Replies

Replies from your contacts appear in the GHL Conversations tab.

You can view replies in the TNZ Dashboard and may optionally receive email notifications.

 

Send SMS in Workflows

You can optionally use SMS messaging in Automations, for example, automatically send a welcome SMS when creating a new Contact, or sending a Happy Birthday message on a contact's birthday.

1. Create a new Workflow or open an existing one


2. Configure an appropriate 'Trigger' that will cause your workflow to run

3. Add a new 'Action' and find 'Send SMS'

• Send SMS uses the default GHL SMS settings. If your default SMS Provider is TNZ SMS (set up in Step 3), it will use TNZ SMS.

4. Enter your Message and send a test before saving your action

• Action Name is a description displayed in your workflow.
• Mobile Number is the mobile telephone number that should receive the SMS message. You may specify up to five other mobile numbers separated by commas. For international messages, ensure you use the full country code including the leading +.
• Message contains the SMS message to send and may include dynamic values. You may send messages longer than 160 characters and are charged per SMS Part (see Long SMS Messages).

 

Exclusive Focus on New Zealand and Australia

TNZ SMS provides competitive pricing and unparalleled service quality for sending SMS to mobile numbers in New Zealand and Australia. This regional focus ensures reliable message delivery and compliance with local carrier rules, making TNZ the ideal choice for businesses operating in these areas.

 

Troubleshooting Common Issues

Messages Stuck as "Pending"

  1. Check the mobile number is correct: A good tip is to try calling the mobile number to ensure it's valid.
  2. Try re-installing the TNZ SMS app: This refreshes the settings for subaccounts:
    1. In GHL Agency view, go to App Marketplace → Installed Apps.
    2. Uninstall TNZ SMS Basic from all subaccounts (not your agency).
    3. Refresh the page.
    4. Click the + icon and re-add TNZ SMS Basic for the subaccounts.

At the time of writing, using a custom SMS Provider (such as TNZ SMS) is not supported for some features including Send Review Request and Missed Call Text-Back.

Disable Email Notifications for SMS Replies

To disable email notifications for SMS replies:

  1. Log into the TNZ Dashboard.
  2. Go to Users, select your user email (this change applies to all GHL users synced under your agency user)
  3. Click the SMS tab.
  4. Set the SMS Reply Report Method to None.
  5. Click Update.

 

Frequently Asked Questions

Q: Can I Use My Own Mobile Number or a Custom Sender ID?
A: No, when sending to New Zealand mobiles, TNZ uses short codes only. Custom sender IDs are not supported. When sending to Australia and some international locations, a Custom Sender ID is supported.

Q: Do I Need to Leave GHL to Send SMS?
A: No, all sending, receiving, and automation occurs within GHL.

Q: Why Are Messages "Pending"?
A: Usually because TNZ isn't set as the default SMS provider or the app needs reinstalling.

Dealing with Hard-Coded GHL Features

Some GHL features (e.g., "Request Review") use LeadConnector SMS by default and cannot be changed.

To work around this, create a custom Workflow with a trigger (e.g., Contact Tag added) and add a "Send TNZ SMS" action to the Workflow for using TNZ in these scenarios.

Additional Assistance

We're here to help! If you have any questions or need further support, please don't hesitate to reach out. Our team at TNZ is dedicated to ensuring you make the most of your SMS integration with GoHighLevel.

Contact us via email or phone for personalised assistance, or visit our Help Centre for more resources. Let's work together to streamline your communication and keep your business connected with your customers effortlessly.

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