Steps to add extra email addresses:

  1. Log into the Web Dashboard at
  2. Select Users from the menu
  3. Click the Create button
  4. Add new user's email address to the "User Email Address" field
  5. Click Save


Primary Fields explained:

Tab Field Description
Main User Status Setting a user to 'Inactive' will disable their ability to send messages
Main SubAccount Used for billing, reporting and privilege purposes
Main Department Used for billing, reporting and privilege purposes
Main Friendly User Name Optional friendly name
Main User Email Address Email address to be authorised for sending messages. Can be listed in format, or for wildcard domain access, set this to the domain name, eg


Optional fields explained:

Tab Field Description
Main Domain Account If you wish to allow all users at a particular domain to use the service, toggle this to 'Yes' and ensure the 'User Email Address' field specifies a domain and not a full email address, eg
Main Delivery Report Type Defines the notifications that the user sees, such as all notifications, or disabling SUCCESS notifications, or changing the email template
Main Origin Code Defines the users local area code so that the system can interpret their number formatting
Main Timezone The user's local timezone (specified in reporting)
Web Login Options Enable Web Login Enables the login
Web Login Options Login Email The login username
Web Login Options Login Level The rights of this login (see the below section for information)
Web Login Options Login Mobile The users's mobile number (used for MFA/OTP secure logins)
Web Login Options Friendly Name The user's name
Web Login Options Default Page When logging in, this page is displayed first
Web Login Options Send Welcome Email Sends an email notification to the new user with their dashboard login credentials
Web Login Options New Password Sets a new password for the login user
API Options Enable API Enables the API for this user
API Options Sender The API 'Sender' value
API Options API Key The API 'APIKEY' value
API Options Auth Token Web token generated from your Sender/APIKey
API Options Error Email Notify Email address to receive API error notifications
API Options Webhook Callback URL Default URL to receive webhooks (contact the team to enable webhooks)
API Options Webhook Callback Format Default formatting of webhooks
SMS Options SMS Reply Email Hardcode SMS Replies to be emailed to this email address
SMS Options SMS Send Updates If the SMS RESULT code is updated after delivery, send the user an update (eg where initially the delivery is 'delivered-to-network' and is later updated to 'delivered')
SMS Options SMS Concat Level The number of message-parts able to be sent per SMS message (default is 1, equaling 160 GSM characters)
SMS Options SMS Merge Subject For Email-to-SMS users, this field merges both the Subject and Email Body into the message
SMS Options SMS Template Setting this to 'Yes' wraps the user's SMS messages with the below Header and Footer
SMS Options SMS Header Prefixes the SMS message when SMS Template=Yes
SMS Options SMS Footer Suffixes the SMS message when SMS Template=Yes
Fax & Voice Options Fax Permissions This field includes the user where opt-outs are managed
Fax & Voice Options Display Fax Number The user's friendly name (CSID) to be displayed on outbound faxes (conventionally this is a numerical number, but an alphanumeric Company Name can be used)
Fax & Voice Options Caller Line ID The Caller ID (CLI) to be used on sent messages or voice calls (must be in E164 format with no leading plus, eg '6495005000')
Fax & Voice Options Disable Fax Archiving Disable Fax Archiving (a fax security measure)
Locations Home Directory The user's cover page directory
Locations Ancestor Cover Page Ancestor
Locations Default Cover Page The cover page included on
the user's faxes
Locations Default Cover Page Margin Adds a margin to the cover page specified (default is '0', common option is '3600')



Login Level Explanation

Login Level Description
Account Admin level login - can view and edit all users, messages, contacts
SubAccount Second tier login - can view and edit information owned by their SubAccount and levels below
Department Third tier login - can view and edit information owned by their Department and associated users
End User Lowest tier login - can view and edit information owned by their login only