If you utilize an IVR or Call Menu service, it may be useful to set up customise voice prompts.

First, follow the instructions for setting up an Admin Number here: http://help.tnz.co.nz/knowledge_base/topics/changing-my-voicemail-greeting

Next, dial your number from your Admin Number to set up additional prompts:

• Call your Voicemail Number from the number you registered as the Admin Calling Number. Your Voicemail Number must see your Admin Calling Number as the incoming Caller ID. Ensure your Admin Calling Number does not come in as "Anonymous" or "Private Number".
• Enter your PIN Number followed by the hash (#) key
• Press '2' to record a voice prompt
• Enter the necessary prompt code (see below)
• Record your message, and press hash (#) key when finished
• Press '1' to listen, '2' to start over, or you can hangup

Prompt Codes:

11  |	voice-init : the main voicemail greeting message played to caller (i.e. your answerphone message)
12  |	voice-term : the message played after the caller has left a voice message (e.g. "Thank you, your message has been recorded")
21  |	route-init : the message played to a caller when the call is diverted to a number (eg "Please hold while we connect your call")
14  |	voice-init-x : the message played caller to record a voice message on menu x
22  |	route-wait : the progress message played to the caller when trying to connect to your number (eg music on hold or ringtone)
23  |	route-hold : the message played to the caller when put on hold (eg music on hold)
24  |	route-term : the message played to the caller when you hang up the call (eg "Thank you. Your call with Company Name Ltd has ended")
25  |	route-error : the message played to the caller when the call cannot be routed to your number
31  |	routed-init : the message played to you to advise a routed call follows (eg "Incoming call on your Company Name Ltd line")
32  |	routed-record-select : message played to you confirming whether to keep a saving of the recording
33  |	routed-record-select-no : message played to you to acknowledge no recording will be saved
34  |	routed-record-select-yes : message played to you to acknowledge that the recording will be saved
35  |	routed-recording
36  |	routed-term : the message played to you when the caller hangs up the call
41  |	dial-pin
42  |	dial-pin-bad
43  |	dial-pin-missing
44  |	dial-wait
45  |	dial-record-select
46  |	dial-record-select-no
47  |	dial-record-select-yes
48  |	dial-recording
49  |	dial-term
51  |	prompt-init : default greeting message played when voice number is set to "prompt" mode
52  |	prompt-init-x : default greeting message played on a particular menu x when you use "call menus"
53  |	prompt-retry : message played when the caller enters a prompt number that doesn't exist on the prompt profile
54  |	prompt-retry-x : message played when the caller enters a prompt number that doesn't exist on the prompt profile on menu x on "call menus"
55  |	prompt-action : message played when the caller initates an action on default IVR menu
56  |	prompt-action-x : message played when the caller initates an action on a particular IVR menu x
57  |	menu-term : message played when no prompt was entered by the caller
58  |	menu-term-x : message played when no prompt was entered by the caller on menu x